If you want to(Lenovo Return Policy) return your Lenovo product to the company, you must do it within the first 30 days of purchase.
The demand for Lenovo goods is expanding around the world, and since the company has been in the market for almost 40 years, people trust this brand a lot.
Due to the high demand, there are hundreds of Lenovo stores and websites available in different parts of the world.
But still, after buying hardware or any other items from Lenovo, if a customer thinks of returning it, there are many things that the customer should consider.
This article about Lenovo’s return policy is here to guide you.
What is the return policy for Lenovo?
In the current world, no one knows about Lenovo, and for the cheapest and best processing laptop, everyone knows that Lenovo is the best option.
At Lenovo stores on the website, customers can buy many items for themselves.
But still, for a few reasons like better processing models, etc., consumers sometimes prefer exchanges or refunds, so only a few items are returned to the company.
But to do this, there are a few rules and timelines available that consumers should know before returning a Lenovo product.
Therefore, to return the Lenovo item to the company,
- Products purchased from the Lenovo website must be returned within 30 days.
- If their Lenovo item is purchased from the Lenovo outlet, users have a 14-day return window.
- Then for Lenovo Pro items, the return period is 45 calendar days.
- At the time of return, the Lenovo product must be in excellent condition.
- Then, a Return Merchandise Authority number is required for the return of Lenovo items.
- When returning a Lenovo item, the return must include all accessories, original packaging, and documents.
How to return the product to Lenovo?
No one can deny Lenovo’s position in the technology market.
All over the world, people buy products from Lenovo, and in the United States to own affordable but high-quality laptops.
Lenovo is one of the most loved brands.
So, as a customer, if you want to return your Lenovo item,
Go to the website, then apply for a return of the Lenovo product.
- Then after applying for a return, you will receive an email from Lenovo within 48 hours including your return option number, return shipping label, etc.
- After that, you’ll need to repack the Lenovo product return, and don’t forget to add the original box, all accessories, and packaging.
- Then, paste the label on the top or side of the Lenovo return box, and if applicable, please do not cover the battery warning label sticker.
- Then, leave the Lenovo item package at your nearest UPS drop-off office or location.
The process of returning the Lenovo product to the company is simple, but the customer must return the product to the company from the country from which he bought it.
So, in the USA, if you bought a Lenovo laptop from the website, you must return it from any address(Lenovo Return Policy).
Lenovo’s return policy for harmful items?
Lenovo is always conscious of its delivery, so to make sure customers are getting the best they deserve, Lenovo sends its electronic products as safely as possible.
But still, within the withdrawal or exchange period, if the customer feels that the purchased Lenovo product has been damaged, they can ask for a refund or replacement.
And if your 30-day return window is no longer available, Lenovo has a one-year or three-year warranty for most products.
This warranty service covers issues related to batteries, styluses, digitizer pans, etc.
So within your warranty period, you can also contact Lenovo Customer Service at 1-855-253-6686 or www.lenovo.com/support.
What products does Lenovo not accept as a refund?
Lenovo is a brand that deals with laptops, desktops, servers, mobile devices, etc.
So when customers want to buy something from Lenovo, they wonder if what they’re ordering for Lenovo is eligible for a refund.
And since these are technical items, customers always prefer to know everything about the items before buying anything.
Even Lenovo knows that they deal with important and valuable items, so they accept almost everything they provide in return.
But if the product has been overused, damaged, does not have original documents, etc., then it is difficult for the company to accept these items(Lenovo Return Policy).
So for proper guidance, you should call Lenovo Customer Service at 1-855-253-6686.
Is Lenovo a free return?
Yes, Lenovo offers a free return to the customer.
Well, in regular activities, people need good quality laptops, PC phones, etc.
Lenovo is a well-known multinational technology brand and has a worldwide demand.
So while thousands of customers are buying Lenovo’s products, to provide even better customer satisfaction, Lenovo offers free returns to the United States.
But if the item returned from Lenovo is a server and storage product, a personal computing product with a volume of five or more, or if the product is delivered after the allotted period of return, Lenovo will charge 15%.
Not only this but the customer will also have to pay refund shipping and handling fees. So to avoid fees, the customer should keep these things in mind(Lenovo Return Policy).
How long will it take to get a refund from Lenovo?
People come to their senses after returning this thing to the company when it is related to technology.
So when your Lenovo product is delivered to the company, which takes about 5 to 10 business days, the device is thoroughly checked to make sure that every component, accessory, etc. is intact and the device is running perfectly.
Then if everything is in good shape, it takes about 2 to 10 business days to process the refund.
Customers will get the refund amount in their original payment method.
If the submitted product is outside the calendar days allotted after purchase, Lenovo will charge an additional 15% as shipping cost.
Not only this, but the customer will also have to pay the return delivery and handling fees(Lenovo Return Policy).
Frequently Asked Questions
Below we share some frequently asked questions.
Can I return my Lenovo product after 30 days?
Unfortunately, in Lenovo, you can’t return your product 30 days after purchase.
And even if they do something, if 30 days have passed, they still have a warranty if something is wrong with the Lenovo device.
But if you have a Lenovo Pro item, the return time is extended to 45 days.
To return the Lenovo product, is any restocking fee required?
Well, Lenovo accepts refunds or exchanges of hardware products, and if the company offers any incorrect or damaged items, they provide a full refund for any hardware items.
But in addition, if there are any other reasons for withdrawal or exchange, Lenovo will charge 15% of the purchase price as well as the return shipping and handling fee.
Can I get a full refund in exchange for my Lenovo item?
Yes, Lenovo provides a full refund, but this is when the company provides customers with the wrong and bad product.
And I’m in a situation like this, customers have the right to apply for a full refund or replacement.