Home Hardware Return Policy

(Home Hardware Return Policy )If you want to return your home hardware item, you must return it within the first 90 days of purchase.

Home Hardware is a leading Canadian company from where customers can buy construction materials, furniture, home appliances, equipment, etc.

The company was founded in 1964, and now, with years of experience and achievements, home hardware stores are available across Canada. Not only this, but people also buy their items from the website.

Consumers prefer to use and buy items from home hardware, but still, if there is a situation where they have to return the products.

Then it’s very important to know the steps and rules clearly, and that’s why this article about home hardware return policy is here to guide you.

What is the home hardware return policy?

For everyday hardware supplies, furniture tools, etc., we all need some value for a place where people can buy all their essentials.

Home Hardware is always at your service to provide the need.

Customers can buy everything they need to make anything from furniture, walls, or plumbing.

But still, no matter how great the service the home hardware tries to provide, there are cases when the customer has to return their home hardware item for some reason.

But home hardware has some rules about their return, so it’s important to know these rules before making any careless attempts to return your home hardware item.

So if you want to return your home hardware item, then,

  • Product must be returned within the first 90 days of purchase.


Large appliances purchased from home hardware should be returned within 30 days, and you may have to pay some restocking fees.


  • At the time of return, the home hardware product must be unused, unharmed, and accompanied by original packaging and order receipt.


  • If a product is opened or used, it is not available for further refunds. Again. The warranty option is only available if it is eligible.


  • If the customer loses the receipt of his product, in that case, the refund or exchange becomes a little complicated as it will be handled at the discretion of the store management.


  • To exchange a lost receipt, take your identity proof; if you have used a Scene+ card to purchase home hardware, you should carry it as well.


How to return the product to home hardware?


There is a lot of demand among consumers due to the quality of home hardware and various items.

Users don’t have to look for what they want elsewhere.

However, there are times when some customers try to return their home hardware items.

And so, before coming back, there are some rules you need to know about.

Therefore, on home hardware, to return the product online,

Go to the home hardware website and log in to your account.

  • Then from my account, you can find how to receive your home hardware return label.
  • But you can also come to home hardware via onlinesupport@homehardware.ca or by calling 1-877-940-5081.
  • Next, talk about your problem with the item purchased from your home hardware and request a return label.
  • Then you’ll get a return label with a Return Merchandise Authorization (RMA) number.
  • Apply the label carefully to your home hardware package and contract well.
  • And leave it in your nearest drop office of the said courier service.


 To return your home hardware item to the store,

  • Take the original receipt of your home hardware purchase items.
  • Then, you should go to your nearest home hardware store.
  • Next, go to the home hardware cashier or customer service desk, and let the home hardware employee know you’re ready to return the product.
  • After checking this item and its original packaging, if all is well, the Home Hardware Store will accept a return of the product.
  • And if there are any problems, they will provide some other services.


At home, it is quite easy to return the purchased items, and after purchasing something from the home hardware website, if the user wants, he can return the product to the home hardware store.

In addition, users can easily enjoy return services via mail.

But there are some things customers can’t return to home hardware by mail: fuel-powered devices, mirror doors, tubs, items classified as hazardous goods, items weighing more than 60 pounds, etc(Home Hardware Return Policy ).

Home hardware return policy for harmful items?


Customers prefer to buy home hardware items through a store or website. They can buy everything quietly and only for their families.

In this way, home hardware provides the best shopping experience.

But there are some complaints about cases where home hardware items get damaged or damaged and sometimes even missing parts.

No matter how careful the home hardware was at the time of shipping during the delivery process, sometimes things can happen.

Therefore, if a customer finds a damaged, damaged, or missing component item from the home hardware website, they can report the issue within three days of delivery.

For this, you can call their customer service number or fill out the online form at link https://www.homehardware.ca/en/contact-us.

What products does home hardware not accept as a refund?

In Canada, home hardware is the first and best choice for home appliances, appliances, furniture, and other appliances.

Because of this, to maintain their goodwill, there are some things that Home Hardware does not accept for return. They are,

  • Paints, kits, and stained products with no color.
  • Special Order Item
  • Final sale or clearance products
  • Used outdoor electrical equipment
  • Items that have or are not opened in resold condition.
  • Gift Card

Is there a free return of home hardware?


When the whole country prefers a specific hardware store chain for daily hardware needs or the purchase of electronics and furniture, it is only because consumers trust the company completely.

And because of this, if there comes a time when customers want to return their home hardware items, they prefer free returns.

That’s why, understanding customer perceptions, Home Hardware provides a free return policy for online and in-store product return services.

Thus, consumers do not have to pay any fee to return the household hardware items they buy, and it also keeps the customers satisfied(Home Hardware Return Policy ).

How long will it take to get a refund from home hardware?

It takes 15 to 30 days for home hardware to return what you looted.

After returning something to the company, customers are worried about refunds.

But in home hardware, after returning a product, customers can wait for a refund without any hassle as they will receive it on time on their original payment.

Upon return, home hardware goes through a product checking and verification process.

If all goes well, you’ll receive an email confirming the return.

At the time of return, customers should know that no shipping charges can be refunded for the original delivery.

In addition, to return any large appliances, there is a possibility that customers will have to pay the stocking fee again.

After purchasing a gift card, if it is lost or stolen, a refund is not available(Home Hardware Return Policy ).

Frequently Asked Questions

Some frequently asked questions are listed below.

What happens to home hardware items after 90 days?

After 90 days, customers cannot keep their home hardware items back with the company, but after that, home hardware will try to provide the required services to the customers.

Therefore, since all commercial goods at home are subject to the manufacturer’s warranty, if necessary, the home hardware company will repair or replace the item as directed by the manufacturer.


Can we return all home hardware items by mail?

It’s really easy to return the product by mail, but because of the safety of the product and making it easier for the employee to deliver the return, there are some things that Home Hardware does not accept for return via mail, and the customer has to return. At the store.

So, the item is,

  • gas cutterSecurity machine
  • Trimmers,
  • Chains,
  • Snow Blowers
  • Mirror doors,
  • Tub
  • Shower units
  • chemical
  • Compressed gas or liquids
  • wood
  • ta’amYerati material


  • Large devices
  • Items weighing 60+ pounds
Can I return a home hardware product without a receipt?

Yes, you can return your product without a receipt, but this is necessary for the return of the home hardware product.

So if you don’t have a receipt for the home hardware product, in that case, you’ll need to bring your Photo ID and your Sin+ card if used.

With this, you can successfully return your home hardware product, but you will get the lowest selling price as a home hardware store credit or gift card.

And if the store management feels that your returned product is not eligible for refund or exchange, they may refuse to accept the item.


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